At Fashionzity, managed by Superpace Associate Private Limited, we understand that the anticipation of receiving your order is an important part of the shopping experience. Our goal is to make shipping transparent, reliable, and hassle-free, so you can enjoy your purchase without worry.
This policy explains how we manage shipping, the typical timelines, and what you can expect from the moment your order is placed until it reaches your doorstep. References to “we,” “us,” or “our” mean Fashionzity, while “you,” “your,” or “customer” refers to you, our valued shopper. Placing an order indicates your acceptance of these terms.
Take a moment to read through this information to understand our process and feel confident about how your order is handled.
Shipping Locations
Your order deserves to reach you no matter where you are in India. That’s why we deliver to all serviceable pin codes across the country, ensuring that our collections arrive safely and reliably.
Currently, our shipping services are limited to addresses within India. We do not offer international deliveries yet, but we are continuously exploring ways to expand our reach to more customers in the future.
Processing Time
Once your order is confirmed, our team begins preparing it with care. Each item is packed thoughtfully to ensure it arrives in excellent condition. Typically, processing takes about 1 to 2 business days, excluding weekends and public holidays.
After your order is ready for shipment, we will send a confirmation email containing all relevant details so you can track its progress and stay informed. Your patience helps us maintain the high standards we set for every delivery.
Delivery Timeline
We understand the excitement of receiving your chosen items. Once shipped, deliveries generally take 3 to 8 business days, depending on your location and the efficiency of our courier partners.
We collaborate with reliable delivery services to make sure your package reaches you on time and in perfect condition. If delays occur, we will keep you informed and assist you until your order is delivered safely.
Failed Delivery Attempts
Occasionally, deliveries may not succeed due to incorrect addresses, absence of recipients, or declined shipments. In such cases, the package is returned to our warehouse for safekeeping. You can contact us to arrange a second delivery attempt.
To avoid delays, we encourage you to verify your shipping details and ensure someone is available to receive the parcel. Our aim is for your order to reach you as smoothly as possible.
Damaged or Lost Shipments
We package each order with care, but if your delivery arrives damaged or tampered with, please contact our customer care team within 48 hours. Providing clear photos of the issue helps us assess the situation and resolve it quickly.
If a parcel is lost during transit, we will work closely with our delivery partners to locate it. Once confirmed, we will offer a suitable solution, which may include a replacement or a refund, depending on the circumstances.
Contact Us
For any questions, concerns, or clarifications regarding shipping and delivery, please reach out to us at superspaceassociatepvtltd@gmail.com, pg@fashionzity.com. Our team is happy to assist and ensure your shopping experience is seamless.
We take pride in being part of your fashion journey and look forward to delivering your next favorite purchase with care, efficiency, and reliability.
