At Fashionzity, managed by Superpace Associate Private Limited, we want your shopping experience to be as effortless as your style. We understand that circumstances change, and sometimes orders need to be canceled. This policy explains how cancellations are handled so you can make informed decisions with confidence.
In this document, references to “we,” “us,” or “our” mean Superpace Associate Private Limited, while “you,” “your,” or “customer” refers to those who shop with us. Placing an order indicates your agreement to the cancellation terms described here.
Take a moment to read through this guide to understand your options and the process for canceling an order.
Order Cancellation Before Shipment
If your plans change, you have the option to cancel your order before it is shipped. You can request a cancellation within 24 hours of placing the order, or anytime before it leaves our warehouse, whichever occurs first.
To cancel, contact our customer support team via email. Once we confirm that the order has not yet been dispatched, we will process your cancellation promptly. Orders eligible for cancellation will be refunded in full to your original payment method, usually within 5 to 7 business days.
We aim to make the process simple and stress-free, ensuring you feel supported even when your plans change.
Orders Already Shipped
Once an order is on its way, cancellation is no longer possible because we cannot stop the delivery once it has left the warehouse. If you decide you no longer want the item after it arrives, you can initiate a return following the guidelines in our Return and Refund Policy.
Even at this stage, our priority is to ensure that you feel confident and supported throughout your shopping experience.
Order Modification
After an order is placed, we are unable to make any changes, whether it’s updating the product, shipping address, or contact information. If you notice an error or want to make a change, the best option is to cancel the order within the eligible window and place a new one with the correct details.
We understand that changes happen, and we aim to make the process of correcting orders as smooth as possible for you.
Contact for Cancellation
For cancellations or any questions regarding the process, please reach out to our support team at superspaceassociatepvtltd@gmail.com, pg@fashionzity.com. We will review your request and guide you through the necessary steps to complete the cancellation efficiently.
Our goal is to make sure every step of your shopping journey is straightforward and stress-free, even when adjustments are needed.
