At Fashionzity, operated by Superpace Associate Private Limited, we know that sometimes a purchase might not turn out exactly as you hoped. Our Returns and Refund Policy is created to provide transparency, fairness, and peace of mind for every shopper.
Whenever we mention “we,” “our,” or “us,” it refers to Fashionzity, while “you,” “your,” or “customer” refers to those shopping with us. By completing a purchase, you agree to follow the terms outlined in this policy.
Please review this guide carefully to ensure that, should a return be necessary, the process stays simple and hassle-free.
Eligibility for Returns
We want every order from Fashionzity to bring satisfaction, but if an item isn’t quite right, you can request a return under certain conditions. Items must be in their original state, unused, unwashed, and free from any alterations.
All original tags, labels, boxes, and packaging must be returned along with the product. If the item has been worn, altered, or shows visible signs of use, we cannot accept it for return.
Return requests should be made within 48 hours of receiving your order. Requests beyond this timeframe, or those that don’t meet the outlined conditions, cannot be processed. Reviewing these details before sending an item back ensures a smoother experience for everyone.
How to Initiate a Return
To start a return, email us at superspaceassociatepvtltd@gmail.com, pg@fashionzity.com with your Order ID and a brief reason for the return. For damaged, defective, or incorrect items, include clear photos to highlight the issue, which helps us resolve matters faster.
Once we review your request and confirm it meets the return conditions, we will guide you with step-by-step instructions to complete the return process. Returns that do not meet these conditions may be rejected.
Refund Process and Timeline
After receiving your returned item, our team will verify that it complies with the return guidelines. Once approved, we will initiate your refund.
Refunds are processed to the same payment method used at checkout, typically within 5 to 7 business days. A confirmation email will be sent once the refund is complete.
If the returned item does not meet the conditions outlined in this policy, we may not be able to process a refund. We carefully review each return to ensure fairness for all our customers.
Partial Refund Guidelines
We understand that sometimes items are returned with minor issues that do not affect their usability. In such cases, such as slightly damaged packaging or light signs of handling, we may offer a partial refund.
Our team evaluates the condition of each returned product to determine whether a partial refund is appropriate. The final decision depends on this assessment, ensuring a fair approach for all parties involved.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or with an item you did not order, please notify us within 48 hours of receipt. Include clear photos or videos to help us understand the issue.
After reviewing and confirming the problem, we will process a return, replacement, or other suitable solution, depending on what best resolves the situation. Our goal is to make sure your experience remains seamless and reliable.
We’re Here to Help You
For any questions regarding returns, refunds, or guidance on the process, our customer support team is ready to assist. Contact us at superspaceassociatepvtltd@gmail.com, pg@fashionzity.com, and we’ll respond promptly to ensure your concerns are addressed clearly and efficiently.
